Frequent questions

ON ORDERS

What happens if an item is missing from those I ordered?

A: in case we will contact you before proceeding with the shipment of the rest.

If you paid by credit card or Paypal, the amount relating to the unavailable items will automatically be reversed and only the sum of the items that will be sent to you will be accounted for.

I changed my mind and want to cancel the order what should I do?

A: Once the order has been acquired, it is no longer possible to make any changes.
If you wish to cancel the order, you will need to send us an email indicating your order number and we will proceed with the cancellation if the order has already been entrusted to the courier, we advise you to refuse the package and once you have returned you will receive a refund on site.

If I don't see an alternative size, model or color available online for the item I'm interested in, can you order it for me?

A: Send an Email to customer service describing what you would like and we will evaluate each case and then let you know what we can do about it

How do I place an order ?

A: Consult our website, locate the item of your interest and click on it, indicate the size and select any color or pattern indicate the quantity add it to the cart. indicate all the items of your interest, complete your purchase through the checkout.

Complete the order by choosing the payment method, the holder's data and the delivery address.

Select the payment method, enter the required data and proceed to payment.

Confirm and your order is sent.

ON RETURNS

How long do I have to make the return?

A: The return request must be submitted within 14 days of delivery of the goods.

How can I activate the request for the return of one or more items of my order?

A: Contact us by email or using the form under contact us indicating:

Order number and date;
the reason for the return;
Which product(s) do you intend to return;
If it is a return only or an exchange for another size and/or color.

Wait for our contact to get instructions on how to proceed.

We remind you that the request must be submitted within 14 days of delivery of the item you wish to return.

How do I know if you have received the goods I returned?

A: If you haven't already received news, the simplest thing is to contact us

If you sent it yourself, you should be able to track your shipment online thanks to the code that the courier has assigned you, which you will find on the waybill.

However, keep in mind that when your return is delivered to us by the courier, we will proceed with the management of the same within 1-2 working days and you will receive notification by email of the successful management and closure of the return.

Can I change the size instead of receiving a refund for my return?

A: Certainly yes! If available in stock.

To accommodate you, you will pay for the return shipping of the size you have purchased and we will cover the shipping cost of the new size.

How should I package the goods for the return shipment?

A: For the return shipment you can use the original packaging in which the order was shipped, or an equivalent packaging suitable for shipping.

The box containing the return must be tightly closed, undamaged and suitable for protecting the goods during shipment.

If the packaging used for the return is not suitable, or is damaged, the return may not be accepted by the courier.